Refund policy

Please note:

Natural Variation in Opals and Pearls

At Darwin South Sea Pearls & Hoskings Jewellers, we take pride in offering natural gemstones, opals and pearls. These beautiful materials are gifts of nature, and no two are ever exactly the same. Each stone and pearl forms under unique natural conditions, resulting in individual variations in colour, pattern, shape, and lustre.

Please note that while we take great care to photograph our jewellery as accurately as possible, slight differences between the product image and the piece you receive are normal and part of what makes each item truly one-of-a-kind. These natural characteristics are not considered faults or defects.

Returns Procedure

You may return new eligible items sold in-store or online within 14 days of receipt.

  • Items should be returned with the original boxing and paperwork.
  • Items can be taken to any Hoskings Jewellers NT store, or you can ship your return.

If you choose to ship your order back to us rather than taking it to your local Hosking's store, you are responsible for any shipping and handling charges you might incur. The same 14 day period applies for refund, so please have the return package postmarked within the period based on the date we shipped the order to you.

Contact our head office team on (08) 8981 4448 or hello@darwinsouthseapearls.com.au to initiate a return. You will need to provide your order details and reason for return. Head office team is available Monday to Friday between 8.00am and 4.00pm (excluding public holidays).

We suggest that you ship your order via Express Post or Courier to make tracking your return possible.

  • Darwin South Sea Pearls is not responsible for any loss or damage to the item until it is safely delivered back to us.
  • Darwin South Sea Pearls does not refund or reimburse any postage costs incurred by you to return the items to us for change of mind, including any shipping or insurance charges, unless the item is faulty.

How to return a purchase via shipment:

  1. Contact Darwin South Sea Pearls for verification.
  2. Circle the items on your receipt/packing slip that you are returning.
  3. Indicate whether it is a replacement or refund request.
  4. Please ensure your return parcel is securely packaged and both sender’s address and Darwin South Sea Pearls address are clearly displayed.
  5. Ship your merchandise via Registered, Express post or Courier to:
    Hoskings Jewellers
    36 Smith Street Mall, Darwin NT 0800

All returns are subject to inspection by our Quality Assurance team before any refunds or exchanges are processed. We refund the same way in that the initial purchase was made. Darwin South Sea Pearls will pay for the return shipping costs if the return is the result of our error or if the item is faulty.

Please Note:

Online purchases can be returned in-store but MUST be processed by Head Office.  These transactions can only take place during office hours 8.00am until 4.00pm Monday to Friday within 3 business days of the return.

Faulty, Damaged or Incorrectly Described Items

If returning or exchanging a faulty, damaged, or incorrectly described item, Darwin South Sea Pearls will cover the return postage or refund postage costs upon presentation of receipt/s. This is subject to approval by Darwin South Sea Pearls prior to sending goods back to us. If you need assistance regarding this process, please contact us on (08) 8981 4448 or email hello@darwinsouthseapearls.com.au